We offer FREE Shipping on all our products. The price mentioned on the website is the final price with no hidden charges.

In both cases, we suggest you please mail us immediately athello@metashot.inwith payment details (screenshots). We will be taking this up on priority and getting it resolved. The extra charge will be automatically be refunded to your original credit card/ payment mode once the order is processed. Kindly wait 5- 7 working days for the same to reflect on your account. Refunds related to products purchased with EMI plans If you've paid an EMI, the amount paid as EMI will be refunded to your credit card and the loan will be cancelled. Note: If you have used Bajaj Finserv (BFL Card): Contact Bajaj Finserv for details for EMI closure. You can also write to BFL on wecare@bajajfinserv.in If you have used your credit card: Contact the card issuing bank for details on EMI closure. Your card issuing bank may charge nominal pre-closure charges in case you've already paid an EMI.

At MetaShot, we value your personal information and have taken all steps to ensure its security. Our payment gateway is powered by one of India’s most trusted platforms Razorpay. All the payments are encrypted and done securely. Latest SSL encryption technology is used to store and safely transmit your personal and payment information through our systems. All orders are processed through a secure checkout system.

You can find the product information and link on the homepage. From there you can add the product to your cart. On the cart page you will be able to see “Proceed to payment” which will take you to the secured payment page with multiple options including credit/debit cards, wallet, UPI etc. We have India’s one of most trusted platform Razorpay as our payment partner

Please reset the bat for fixing any technical issues you are facing with the bat. Refer the below youtube link for Resetting the Metashot Bat. https://youtube.com/shorts/AJ5242nv-9M?si=sYzDTay83V4d18P8

The MetaShot game is optimised for devices of all sizes. However if you choose to project it on your TV, you can purchase the “Metashot TV Bundle” which comes with a connector that helps you connect the Device (Mobile, Tablet, Laptop) to the TV and you can enjoy the Metashot game on a larger screen. Please note that the Normal HDMI will not work and prevents having a seamless gameplay while playing on TV and hence please ensure that you purchase the METASHOT TV BUNDLE that comes with the BAT and the Connector.

You can use any 5V- mobile charger to charge the bat.

Unfortunately we Do not provide options for trial and return. However you will receive complete support on technical issues or the product not working as intended. We provide complete support to resolve any technical issues, or product related issues, and we ensure that you get a replacement for the product if there is an issue we can't resolve over the phone call from our technical support team. However we do not provide refunds for the product.

Please do not try to connect the Metashot bat via the Mobile/Tablet/Laptop Settings. Instead turn on the Bluetooth on the device and then open the Metashot App, then choose one of the several Game play modes and turn on the Metashot bat by Long pressing the Metashot Logo (the bat powers on with Blue light blinking) once the connection is established the bat indicator lights will turn Green. Please refer below Youtube Link : https://www.youtube.com/shorts/O_kKvpxDfLk?feature=share

Please use the YouTube link below to explain the game setup and connection process. https://youtu.be/ZS_VRkS0uhM

We have a 6 Months warranty on MetaShot bats for technical issues. In case you face any problems please send us an email to hello@metashot.in with all the details. We will get in touch with you for further process. Warranty Does Not Cover Damage due to abuse, accident, tampering or modifications of the unit, failure to follow instructions or warnings in the Owner’s Manual, misuse, mishandling, accident or Acts of God’ Damage due to normal usage and wear and tear. Kindly note, unauthorised tampering with, modifying, or opening the unit will void the warranty.

We don't have an option to give cash refunds in case you want to return the product. 

This is hard for us to watch, but still we provide a 6hr window to cancel the order. If you choose to cancel the order, you can send us an Email at hello@metashot.in with the order details and we will initiate a refund or call us on +91 9035588225 within the cut off time line. The order cannot be cancelled once it is shipped. Kindly keep in mind that the cut off time will be calculated based on the first instance of contact via Email to hello@metashot.in

In the unopened box, you will receive the MetaShot smart bat along with a TV Connector cable, and user manual Instructions to download the game app.

In the unopened box, you will receive the MetaShot smart bat along with a user manual Instructions to download the game app.

The MetaShot game is intended for batting. The bot in the game will bowl to you

Once you purchase the bat you can download the MetaShot game from the playstore.The MetaShot game will be made available free for download from the PlayStore, App Store and from the website’s download section for free

No, the MetaShot smart bat is a standalone device and does not need any other device to operate. You can download the MetaShot game app from the Playstore, metashot website and pair the smart bat via bluetooth and play on mobile, laptop or desktop. We have also provided an HDMI cable for easy connection and game experience on TV.

Please use the below link to get the details: https://youtube.com/shorts/AJ5242nv-9M?si=sYzDTay83V4d18P8

The Charging indicator is the 1st hole when the bat is held upright with the handle up next to the Charging port.

After the connection with the bat is completed the screen will show the indication to take Stance. All you have to do is to take a position, like how you play a normal cricket game and TAP the POWER BUTTON. Donot Long press the button as that will switch off the bat and the alert will show “ Connection lost”. Please refer to the below youtube link. https://youtube.com/shorts/dpjwPW4kxT8?si=r6eR7A02mhSp12eK

Please donot try Casting/Mirroring the Metashot app to the T.V. We recommend purchasing “The MetaShot Bundle Product/TV Bundle” which consists of MetaShot Smartbat plus TV connector. This cable enables you to connect mobile devices, laptops and tabs to any TV for a large screen experience. Following are the points to be noted: Seamless experience on TV will be better via HDMI cables (like the one given in our bundle product or HDMI which can connect laptop/tabs to TV) Wireless mirroring is not recommended as this is a real time interactive gaming and wireless projections will lead to lag in experience Keep the TV picture setting to “Gaming Mode” for best experience. Gaming mode on TV doesn’t use additional image enhancements which may create lag In case there is some lag, we recommend to change graphics to medium quality (This can be found in settings)

There will be Lag/ Delay in game play if you try any other device to play the game on TV instead of the TV Connector provided by Metashot. So please go ahead with the TV Bundle if you want to play the game on TV instead of buying the Smartbat only option.

Once the Metashot Bat is delivered please ensure that you charge the bat for 2 hours using a normal Type C - Mobile charger before turning the bat ON.

If you've paid an EMI, the amount paid as EMI will be refunded to your credit card and the loan will be cancelled. If you have used Bajaj Finserv (BFL Card): Contact Bajaj Finserv for details for EMI closure. You can also write to BFL on wecare@bajajfinserv.in

If you have used your credit card: Contact the card issuing bank for details on EMI closure. Your card issuing bank may charge nominal pre-closure charges in case you've already paid an EMI.

While downloading and installing the Miraplug app to use the MHL Cable you HAVE TO give approval to all permission, especially Location permissions. Once that is accepted the Miraplug app works seamlessly.

The Metashot app and device will be compatible with the below specs:

• Android : Compatible with 12.0 operating system (aka Snow Cone) or later
• iOS : Compatible with running version 14 (iPhone 6s and above) or later.