Unfortunately we Do not provide options for trial and return. However you will receive complete support on technical issues or the product not working as intended. We provide complete support to resolve any technical issues, or product related issues, and we ensure that you get a replacement for the product if there is an issue we can't resolve over the phone call from our technical support team. However we do not provide refunds for the product.

Please use the YouTube link below to explain the game setup and connection process. https://youtu.be/ZS_VRkS0uhM

We have a 6 Months warranty on MetaShot bats for technical issues. In case you face any problems please send us an email to hello@metashot.in with all the details. We will get in touch with you for further process. Warranty Does Not Cover Damage due to abuse, accident, tampering or modifications of the unit, failure to follow instructions or warnings in the Owner’s Manual, misuse, mishandling, accident or Acts of God’ Damage due to normal usage and wear and tear. Kindly note, unauthorised tampering with, modifying, or opening the unit will void the warranty.

We don't have an option to give cash refunds in case you want to return the product. 

Please do not try to connect the Metashot bat via the Mobile/Tablet/Laptop Settings. Instead turn on the Bluetooth on the device and then open the Metashot App, then choose one of the several Game play modes and turn on the Metashot bat by Long pressing the Metashot Logo (the bat powers on with Blue light blinking) once the connection is established the bat indicator lights will turn Green. Please refer below Youtube Link : https://www.youtube.com/shorts/O_kKvpxDfLk?feature=share