Frequently Asked Questions

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We offer FREE Shipping on all our products. The price mentioned on the website is the final price with no hidden charges.

In both cases, we suggest you please mail us immediately at hello@metashot.in with payment details (screenshots). We will be taking this up on priority and getting it resolved. The extra charge will be automatically be refunded to your original credit card/ payment mode once the order is processed. Kindly wait 5- 7 working days for the same to reflect on your account. Refunds related to products purchased with EMI plans If you've paid an EMI, the amount paid as EMI will be refunded to your credit card and the loan will be cancelled. Note: If you have used Bajaj Finserv (BFL Card): Contact Bajaj Finserv for details for EMI closure. You can also write to BFL on wecare@bajajfinserv.in If you have used your credit card: Contact the card issuing bank for details on EMI closure. Your card issuing bank may charge nominal pre-closure charges in case you've already paid an EMI.

At MetaShot, we value your personal information and have taken all steps to ensure its security. Our payment gateway is powered by one of India’s most trusted platforms Razorpay. All the payments are encrypted and done securely. Latest SSL encryption technology is used to store and safely transmit your personal and payment information through our systems. All orders are processed through a secure checkout system.

You can find the product information and link on the homepage. From there you can add the product to your cart. On the cart page you will be able to see “Proceed to payment” which will take you to the secured payment page with multiple options including credit/debit cards, wallet, UPI etc. We have India’s one of most trusted platform Razorpay as our payment partner

Please reset the bat for fixing any technical issues you are facing with the bat. Refer the below youtube link for Resetting the Metashot Bat. https://youtube.com/shorts/AJ5242nv-9M?si=sYzDTay83V4d18P8

The MetaShot game is optimised for devices of all sizes. However if you choose to project it on your TV, you can purchase the “Metashot TV Bundle” which comes with a connector that helps you connect the Device (Mobile, Tablet, Laptop) to the TV and you can enjoy the Metashot game on a larger screen. Please note that the Normal HDMI will not work and prevents having a seamless gameplay while playing on TV and hence please ensure that you purchase the METASHOT TV BUNDLE that comes with the BAT and the Connector.

You can use any 5V. mobile charger to charge the bat.

Unfortunately we donot provide options for trial and return. However you will receive complete support on technical issues or the product not working as intended. We provide complete support to resolve any technical issues, or product related issues, and we ensure that you get a replacement for the product if there is an issue we can't resolve over the phone call from our technical support team. However we do not provide refunds for the product.

Please do not try to connect the Metashot bat via the Mobile/Tablet/Laptop Settings. Instead turn on the Bluetooth on the device and then open the Metashot App, then choose one of the several Game play modes and turn on the Metashot bat by Long pressing the Metashot Logo (the bat powers on with Blue light blinking) once the connection is established the bat indicator lights will turn Green. Please refer below Youtube Link : https://www.youtube.com/shorts/O_kKvpxDfLk?feature=share

Please use the YouTube link below to explain the game setup and connection process. https://youtu.be/ZS_VRkS0uhM